This Privacy Policy describes how Door Explorer—ABN: 14 462 437 404, (“we/us/our”)—collects, uses and shares your personal information when you visit and/or use the services available on doorexplorer.com (the “Site”).
We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and other applicable privacy laws.
By using our services, you agree to the practices described in this policy. We may update this policy from time to time, and the most current version will be published on this page. We encourage you to review this policy periodically.
When we refer to “personal information”, we mean information from which your identity is reasonably apparent. We only collect information that is relevant to our business relationship with you.
Where reasonable and practical, we will collect your personal information directly from you. We may also collect your personal information from relevant 3rd parties; Wineries, Cellar Doors and Restaurants (”Partners”).
If we collect personal information from a Partner, we will take reasonable steps to ensure that you:
We collect the following types of information when you use Door Explorer:
This includes information that identifies you or could reasonably be used to identify you. It may include:
We collect information you provide when making or managing bookings or trips, including:
We collect information about how you use and customise the platform, including:
We collect certain information automatically when you visit or interact with the Site:
This information is collected using technologies such as:
Cookies and tracking tools may be used to:
You can manage your cookie settings through your browser preferences.
We collect and use personal information for the following purposes:
If we collect personal information for a purpose not reasonably expected or not outlined above, we will notify you at the time of collection and request your consent where required.
We may disclose your personal information to third parties in the following circumstances:
In all cases, we limit sharing to what is necessary for the relevant purpose, and we require third parties to handle your information in accordance with applicable privacy laws.
We use third-party analytics services to help us understand how users interact with the platform and to improve performance. These tools collect usage data, such as pages visited, session duration, and device/browser type, often via cookies and similar technologies.
By using Door Explorer, you consent to data being processed by these tools in accordance with this Privacy Policy and Terms of Use.
We also use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: policies.google.com/privacy. You can also opt-out of Google Analytics here: tools.google.com/dlpage/gaoptout.
We also use PostHog Analytics to better understand how our visitors interact with the Site, enabling us to enhance your user experience. You can learn more about how PostHog handles your Personal Information and their commitment to privacy compliance in their documentation here: posthog.com/docs/privacy.
These services act as our data processors and do not use your information for their own marketing purposes. Each provider maintains its own privacy policy, which we recommend you review before using our Site.
You have the right to request access to and correction of your personal information held by Door Explorer.
You may also request that your personal information be deleted. Where appropriate and lawful, we will take reasonable steps to comply with your request.
To request that your data be deleted:
We will respond to all data access or deletion requests within a reasonable time, and in accordance with our obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Please note that we may need to retain certain information where required by law or where necessary to complete outstanding transactions or resolve disputes.
The Site is not intended for individuals under the age of 18.
We do not knowingly collect or solicit personal information from individuals under 18 years of age. Our services are designed for and directed at adults only.
If we become aware that we have collected personal information from a person under 18, we will take reasonable steps to delete that information as soon as practicable. If you believe that we may have collected information from or about a minor, please contact us at [email protected]
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
If you have any questions about this Privacy Policy, or if you wish to access, correct, or delete your personal information, or make a complaint, please contact us at: [email protected].