Privacy Policy

This Privacy Policy describes how Door Explorer—ABN: 14 462 437 404, (“we/us/our”)—collects, uses and shares your personal information when you visit and/or use the services available on (the “Site”).

We are committed to abiding by the Privacy Act 1988, the Australian Privacy Principles, and any other relevant law.

We may update this policy from time to time.

How we collect Personal Information?

When we refer to “personal information”, we mean information from which your identity is reasonably apparent. We only collect information that is relevant to our business relationship with you.

Where reasonable and practical, we will collect your personal information directly from you. We may also collect your personal information from relevant 3rd parties; Wineries, Cellar Doors and Restaurants (”Partners”).

If we collect personal information from a Partner, we will take reasonable steps to ensure that you:

  • Have been informed that we have collected that information;
  • Understand the purposes for which we have collected that information;
  • And are aware how we might use that information or disclose it to other people.

What information do we collect?

There are three different types of information we collect as you use our products and services;

Personal Information

The personal information we collect about you may include:

  • Identity information; such as your name, you can choose to use a nickname or pseudonym if you prefer
  • Personal details; which might include date of birth
  • Contact details; email, phone number
  • Location information; shipping address, device location
  • Social media information; via Login with Google or Facebook

Product Information

This is information you choose to disclose to us as you use our products and services;

  • Taste preferences; What styles of wine you like or dislike
  • Visit history; Regions, Wineries and Restaurants that you visit
  • Social information; Connections to other users you go on trips with
  • Partner information; What Wine Clubs you are a member of

Device information

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you browse the Site, we collect information about the individual web pages that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps
  • “Tags,” and “pixels” are electronic files used to record information about how you browse the Site.
  • “Cookies” are small files of data that reside on your computer and allow us to recognise you as a customer (or a visitor of our website) and keep track of your visits and activity on our website to provide several features, such as;
    • Remember your customised settings, such as your location and sign-in details;
    • Customise landing page experiences based on your account activity;
    • Analyse traffic on our website;
    • Track your behaviour when using our website and services to deliver content and advertising which is relevant to your interests;
    • Track the success of promotional material and advertising campaigns;
    • Show you interest-based and customised advertising;
    • Enhance the security of our website and service.

How do we use your personal information?

We collect personal information for the purposes of;

  • providing our products and services to you
  • personalising our recommendations to you
  • direct marketing
  • research and planning improvements to our products and services

If we require personal information about you for a specific purpose that is not obvious, we will let you know that purpose at the time the information is collected.

When might we share your personal information?

We may disclose your personal information to achieve the same purpose for which it was collected.

We might also disclose personal information about you;

  • to our Winery, Cellar Door and Restaurant Partners for the purpose of offering and marketing their products and services to you;
  • to entities to whom we outsource some of our functions or that provide information and infrastructure systems to us;
  • in other circumstances where you have first consented to the disclosure.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Third-party Analytics Tools

We employ third-party analytics services to help us understand the usage of our Site and improve our services. These tools, acting as processors on our behalf, collect information sent by your browser as part of a web page request, including cookies and your IP address. By using our site, you acknowledge and consent to this practice as part of our Terms of Use.

Google Analytics

We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: You can also opt-out of Google Analytics here:

PostHog Analytics

We also utilize PostHog Analytics to better understand how our visitors interact with the Site, enabling us to enhance your user experience. You can learn more about how PostHog handles your Personal Information and their commitment to privacy compliance in their documentation here:

These third-party entities or platforms maintain their own policies regarding data collection, use, and sharing, which we recommend you review before providing any personal information or engaging in such interactions. By continuing to use our site, you agree to be bound by these third-party policies.


The Site is not intended for individuals under the age of 18.

We recognise the importance of protecting minors' privacy and does not knowingly collect or solicit personal information from individuals under the age of 18. Our services are fully directed towards users who are at least 18 years old.

If we learn that we have inadvertently gathered personal data from a minor under 18, we will take reasonable measures to promptly remove that information from our records. If you believe that we might have any information from or about a minor under 18, please contact us at [email protected], and we will endeavour to delete such information with immediate effect.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected].